Service Policy

At Tanoli Moving and Courier, we understand that your belongings are valuable and irreplaceable. All items handled during our moving and courier services are covered by our comprehensive insurance policy.

1.1 Any items that are broken, damaged, or lost during the process of loading, transportation, or unloading will be the responsibility of Tanoli Moving and Courier.

1.2 We will either repair, replace, or provide fair compensation for any items damaged while under our care, subject to the terms outlined in this policy.

1.3 Our standard insurance covers the full duration of the move — from the moment our team begins loading your items until the final item is placed at your destination.

To ensure fairness and accountability, all damage claims are subject to a thorough investigation to identify the responsible source.

2.1 Customers must report any damage within 48 hours of delivery by contacting us via phone or email. Photographic evidence of the damage is required.

2.2 Our team will conduct a proper assessment to determine whether the damage occurred during our handling, was pre-existing, or resulted from factors outside our control (e.g., inherent fragility, improper client packing).

2.3 An inventory check will be cross-referenced with the condition report taken before the move. We encourage customers to be present during the initial walkthrough for shared documentation.

2.4 Claims are typically resolved within 14 working days from the date of submission. We will keep you informed throughout the process.

3.1 Our moving team will handle the loading, secure transportation, and unloading of your belongings with professional care.

3.2 All furniture and fragile items are wrapped using protective blankets, bubble wrap, and securing straps during transit.

3.3 Clients are advised to declare any items of exceptional value (over £500 per item) prior to the move so that additional precautions or supplementary insurance can be arranged.

3.4 Cancellations made less than 24 hours before the scheduled move may be subject to a cancellation fee of up to 50% of the quoted price.

3.5 Our team is not responsible for damage caused by items packed by the customer in inadequate packaging, unless our packing service was booked.

4.1 Parcels and packages are handled with care from collection to delivery. All courier shipments are insured against damage and loss during transit.

4.2 Same-day delivery is subject to availability and distance. We will confirm the delivery window upon booking.

4.3 Customers must ensure parcels are properly packaged before collection. We reserve the right to refuse items that are inadequately packaged or present a safety risk.

4.4 We do not transport prohibited items including hazardous materials, illegal goods, perishable food (unless agreed in advance), or live animals.

4.5 Proof of delivery is provided for every shipment. A signature or photographic confirmation may be collected at the point of delivery.

5.1 All services include standard goods-in-transit insurance at no additional charge.

5.2 For high-value items or complete household moves, extended insurance coverage is available upon request and at an additional premium.

5.3 Insurance does not cover damage resulting from natural disasters, acts of war, government actions, or other force majeure events outside our reasonable control.

6.1 Customers must provide accurate information about the scope of the move, including the number of items, access conditions, and any parking restrictions at either location.

6.2 Items of sentimental value, important documents, cash, jewellery, and personal electronics should be transported personally by the customer and not included in the move.

6.3 Customers are encouraged to be present at both the collection and delivery locations to verify the condition of their items.

6.4 Any pre-existing damage must be disclosed before the move begins. Undisclosed pre-existing damage may affect the outcome of a claim.

Tanoli Moving and Courier is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

7.1 Information We Collect. We collect personal information you provide when requesting a quote, booking a service, or contacting us. This includes your name, address, phone number, email, and details about the items being moved.

7.2 How We Use Your Data. Your data is used solely to provide and improve our services, process bookings, communicate about your move, and comply with legal obligations. We do not sell or share your data with third-party marketing services.

7.3 Data Retention. We retain your personal data for the duration necessary to fulfil the purposes outlined in this policy, typically up to 6 years after service completion for legal and accounting purposes.

7.4 Your Rights. You have the right to access, rectify, or request deletion of your personal data. To exercise these rights, contact us at .

7.5 Cookies. Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies.

By using the services of Tanoli Moving and Courier, you agree to the following terms and conditions.

8.1 Agreement. A booking confirmation — whether verbal, written, or digital — constitutes a binding agreement between the customer and Tanoli Moving and Courier, subject to the terms in this policy.

8.2 Pricing. All quotes are provided based on the information supplied by the customer. Additional charges may apply if the actual scope of work differs significantly from what was described (e.g., extra floors, longer carry distances, additional items).

8.3 Payment. Payment is due upon completion of the service unless otherwise agreed in writing. We accept bank transfer, cash, and major card payments.

8.4 Limitation of Liability. Our liability for any single item is limited to its current market value or the maximum covered by our standard insurance, whichever is lower. Liability for consequential losses (e.g., loss of business, missed deadlines) is excluded to the fullest extent permitted by law.

8.5 Force Majeure. We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, strikes, or government restrictions.

8.6 Governing Law. This policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.