Choosing the wrong removal company can turn your moving day into a disaster. From damaged furniture to no-shows, horror stories are common in an industry with low barriers to entry. Here's how to separate the professionals from the cowboys.
1. Check for Insurance
This is non-negotiable. Any reputable removal company carries:
- Goods in transit insurance — covers your belongings during the move.
- Public liability insurance — covers damage to property (e.g., scraped walls, broken banisters).
Ask to see certificates. If a company can't provide proof of insurance, walk away.
2. Read Reviews Properly
Don't just look at the star rating — read the actual reviews.
- Check multiple platforms: Google, Trustpilot, Checkatrade, Facebook.
- Look for detailed reviews that mention specific aspects of the service.
- Be wary of only 5-star reviews with generic text — they may be fake.
- Check how the company responds to negative reviews. Professional responses indicate a company that cares.
3. Get a Written Quote
A verbal quote is worthless. Get everything in writing:
- Total cost and what's included
- Payment terms and methods
- Cancellation policy
- Insurance coverage details
- Start time and estimated duration
- Any additional charges (stairs, long carry, parking permits)
4. Ask About Their Team
- How many people will attend on the day?
- Are they employed staff or subcontractors?
- Do they have experience with your type of move?
5. Check Their Vehicle Fleet
- Is the vehicle appropriately sized for your move?
- Is it clean and well-maintained?
- Does it have blankets, straps, and protective equipment?
6. Look for Professional Memberships
Membership of trade bodies indicates professionalism:
- BAR (British Association of Removers) — the gold standard
- National Guild of Removers — requires annual inspections
- Checkatrade — vetted and reviewed
7. Ask About Packing Options
Good removal companies offer different levels of service:
- Full packing: the team packs everything
- Part packing: they pack fragile items, you do the rest
- Self-pack: you pack, they move
Knowing your options helps you balance cost and convenience.
8. Confirm Parking Arrangements
This often gets overlooked:
- Does your street need parking permits for a removal lorry?
- Is there a loading bay at your new address?
- Will the company help arrange parking suspensions?
9. Check Their Cancellation Policy
Life happens. Make sure you understand:
- How much notice is required to cancel?
- Is there a cancellation fee?
- Can you reschedule without penalty?
10. Trust Your Instincts
When you call or meet the company:
- Are they responsive and professional?
- Do they answer questions clearly?
- Do they seem rushed or pushy?
- Would you trust them in your home?
Why Choose Tanoli Moving
We tick every box on this list:
- ✓ Fully insured (transit and public liability)
- ✓ Consistently rated 4.9 stars across Google and Trustpilot
- ✓ Written, fixed-price quotes with no hidden charges
- ✓ Professional, uniformed team
- ✓ Well-maintained vehicle fleet with protective equipment
- ✓ Full range of services from man and van to complete relocation
Get a free quote and see why our customers rate us as one of the best removal companies in Southampton.